Política de envío
Where is my order?
To find your order's status, check your order confirmation email containing your order number.
If you do not see this shipping confirmation email, please check your spam folder.
How long before my order ships?
If your purchased items are not on pre-order, our fulfillment team will process and ship your order within 24–48 hours Monday–Friday. When your item ships, you will receive a confirmation email with tracking. Be sure to check spam if you have not received the email.
If your USPS tracking information has not updated, know that your order has shipped. Facilities are not always timely with scanning in packages or updating the tracking info. Once it arrives at the post office in your county, a final ETA will be calculated.
For additional information not found on your tracking page, contact USPS directly at 1 (800) 275-8777.
Where do you ship?
We ship to APOs and all 50 states within the United States as well as Canada, the United Kingdom, the European Union, and Australia. International fulfillment is unavailable on some products. Check product pages for specifics.
What are my shipping options?
Free shipping is available for all orders $100 and over throughout the contiguous United States via USPS®. For all orders under $100 shipping within the United States, a flat-rate shipping fee will be applied. For expedited and international shipments, costs vary depending on the shipping provider and destination.
Timelines
USPS® First Class typically arrives within 5–10 business days.See USPS® current shipping times.
UPS® Ground typically arrives within 2-5 business days. Please note that UPS® Ground does not deliver to PO boxes. See UPS® for current shipping times.
UPS Next Day Air® typically arrives on the next business day before 12pm if the order is placed by 10am EST. See UPS® for current shipping times.
UPS Next Day Air Saver® typically arrives on the next business day after 12pm if the order is placed by 12pm EST. See UPS® for current shipping times.
Passport Priority Duties Paid typically arrives within 10-15 business days.
Do you offer discreet packaging?
Our packaging is intentionally discreet. Your order will arrive in a plain white or neutral box.
How do I change my shipping or billing address?
If you notice your shipping or billing address is incorrect after placing your order, please email orders@thedropsite.com.
Why won’t my credit card go though successfully?
We accept all major credit cards and PayPal. If your transaction is not going through, please double check that your credit card name, number, expiration date, and billing address are all correct.
What forms of payment do you take?
We accept all major credit cards and PayPal. If using PayPal eCheck, please allow extra time for us to process your order since PayPal takes an additional 3–5 business days to process the order, before our system is able to proceed with fulfilling and shipping your order.
Where can I find my tracking number?
When your item was shipped, a shipping confirmation email was sent to the email submitted with your order. If you do not see this shipping confirmation email (from orders@thedropsite.com) in your inbox, please check your spam folder.
Why is my order’s tracking status is stuck on “confirmed”?
Occasionally, we've seen that USPS facilities are not timely with either scanning in packages and/or updating the tracking info. Please allow 24–48 hours for your tracking to update. If your tracking status is stuck on "confirmed" after 48 hours, please reach out to orders@thedropsite.com.
What is a preorder or backorder, and when will my order ship?
During periods of high volume of orders, our products may be on backorder and/or shipping with delay. Please reach out to orders@thedropsite.com if you have any questions about the status of your order.
My package was never delivered.
Carriers can sometimes mark a package as delivered when it leaves the processing center, and then can be as much as 3 business days before it arrives at your door. The best way to find out the status of your package is for you to contact the carrier directly.